gbaijee Privacy Policy

When you create a gbaijee account, we collect the following information directly from you:

• Full legal name
• Date of birth (for age verification — players must be 18 or older)
• Residential address (city, district, Bangladesh)
• Mobile phone number (used for account verification and support)
• Email address (used for account communications and notifications)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳ BDT)

This data is mandatory. Without it, gbaijee cannot create or maintain a compliant player account.

Prior to processing your first withdrawal, or at any point our compliance team deems necessary, gbaijee will request identity verification documents. These may include:

• National Identity Card (NID) — front and back
• Valid Bangladeshi passport (photo page)
• Bangladesh driving licence
• Proof of address: utility bill, bank statement, or official government correspondence dated within the last 3 months
• Proof of payment method: screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or bank account used for deposits

KYC documents are stored in an encrypted, access-controlled environment and reviewed exclusively by our compliance team. They are never used for any purpose other than identity verification and regulatory compliance.

Every deposit and withdrawal processed through your gbaijee account generates a transaction record. We store the following financial data:

• Deposit and withdrawal amounts in Bangladeshi Taka (৳ BDT)
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer)
• Transaction timestamps in Bangladesh Standard Time (BST, UTC+6)
• Transaction reference numbers provided by the payment processor
• Account balance history

Full payment card numbers are never stored on gbaijee servers. Card transactions are processed via PCI-DSS compliant payment gateways.

gbaijee records all gameplay and betting activity associated with your account. This includes bet amounts, game titles played, sports markets wagered on (including BPL, T20, IPL, and Bangladesh Tigers cricket markets), session durations, win and loss records, and bonus activity. This data is used to calculate your account balance accurately, to monitor for responsible gaming indicators, and to detect fraud or prohibited practices.

When you access gbaijee, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform optimisation — not for personal profiling.

gbaijee uses your personal data for specific, defined purposes. We do not process personal data in ways that are incompatible with the reason it was originally collected. The table below outlines the primary purposes for which your data is used and the lawful basis for each.

2.1 Marketing Communications

gbaijee may send you promotional emails, SMS notifications, or in-platform messages about bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh specials, or BPL cricket promotions), and new game launches — but only if you have opted in to receive marketing communications during registration or via your account settings. You may withdraw your consent at any time by updating your notification preferences or by contacting support. Opting out of marketing does not affect your ability to use the platform or claim manually requested promotions.

2.2 Automated Decision-Making

gbaijee uses automated systems to flag accounts for fraud review, to apply responsible gaming restrictions, and to assess bonus eligibility. Where an automated decision significantly affects your account (for example, a withdrawal hold triggered by a compliance check), you have the right to request a human review of that decision by contacting our support team.

gbaijee does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. However, certain trusted third-party service providers must process limited categories of your data in order for us to operate the platform effectively and legally.

3.1 Payment Processors

To facilitate deposits and withdrawals, gbaijee shares the minimum necessary payment data with our authorised payment partners. These include local mobile money providers (bKash, Nagad, Rocket, Upay) and international card networks (Visa, Mastercard). Each payment processor operates under its own data protection standards and is contractually prohibited from using your data for any purpose other than processing the specific transaction.

3.2 Game Studio Providers

When you play games hosted by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — your account identifier and session data are transmitted to those studios to run the game. These providers are contractually bound to process this data only for game delivery and fair-play certification purposes. They do not receive your full name, contact details, or financial information.

3.3 Identity Verification Partners

For KYC verification, gbaijee may use a third-party identity verification service to authenticate documents you submit. These services process your KYC documents solely for the purpose of verification and are required to maintain data security standards equivalent to those maintained by gbaijee.

3.4 Legal and Regulatory Disclosure

gbaijee may disclose your personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, gbaijee will disclose only the minimum data necessary to satisfy the legal obligation and, where permitted, will notify you of the disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of gbaijee's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the identity of the new data controller prior to your data being transferred, and you will have the opportunity to request deletion of your data before the transfer takes effect.

gbaijee uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you play, and to gather anonymised analytics that help us improve the user experience for all players in Bangladesh and beyond.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — for example, keeping you logged in, remembering your language preference, or tracking which pages you have viewed. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by gbaijee

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling essential cookies will prevent core gbaijee features — including login, game loading, and account management — from functioning correctly. Disabling optional analytics or functional cookies will not affect your ability to use the platform but may result in a less personalised experience.

gbaijee does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts.

gbaijee applies a multi-layered approach to data security, combining technical controls, operational procedures, and access governance to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all data transmitted between your device and gbaijee servers
• Encrypted database storage for all sensitive personal data, including passwords (hashed with bcrypt) and KYC documents
• Firewall protection and intrusion detection systems on all production infrastructure
• Regular security audits and penetration testing conducted by independent third-party security professionals
• Two-factor authentication (2FA) available to all players via account settings for enhanced login security

5.2 Operational Security Measures

• Access to personal data is restricted to gbaijee personnel who require it to perform their specific job functions
• All personnel with access to personal data are subject to confidentiality obligations and regular data protection training
• KYC documents are stored in an access-controlled system separate from the main account database
• gbaijee maintains an incident response procedure and will notify affected players of any data breach without undue delay

5.3 Your Role in Security

While gbaijee takes all reasonable steps to protect your data on our end, the security of your account also depends on you. You are responsible for keeping your password confidential, not sharing your login credentials, and logging out of shared devices. If you suspect your account has been accessed without your authorisation, contact our support team immediately via live chat or at [email protected] (plain text — not a clickable link).

gbaijee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Once data is no longer required for any of these purposes, it is securely deleted or anonymised.

6.1 Active Account Data

While your gbaijee account remains active, we retain all account data — including registration information, KYC documents, transaction history, and gameplay records — to enable the full operation of your account and to comply with our responsible gaming and anti-money laundering obligations.

6.2 Post-Closure Retention

Following the closure or termination of your gbaijee account, personal data is retained for a minimum of five (5) years to comply with financial record-keeping obligations and to defend against any legal claims that may arise from prior account activity. After this retention period, data is securely and permanently deleted from all gbaijee systems.

6.3 KYC Document Retention

Identity verification documents submitted as part of the KYC process are retained for the duration of the account relationship plus the mandatory post-closure period described above. Copies are not retained beyond what is required for compliance purposes.

6.4 Marketing Data

If you have opted in to marketing communications, your marketing preferences and associated contact data are retained until you withdraw your consent. Upon opt-out, your details are removed from active marketing lists within 30 days, though your core account data remains subject to the standard retention schedule described above.

gbaijee respects your rights over your own personal data. The following rights are available to all registered players. To exercise any of these rights, contact our support team via live chat or at [email protected] — we aim to respond to all privacy rights requests within 30 days.

gbaijee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this document will be revised whenever a material change is made.

8.1 How We Notify You of Changes

Where a change to this Privacy Policy is material — meaning it significantly affects how your personal data is collected, used, or shared — gbaijee will notify registered players via email or in-platform notification at least 14 days before the change takes effect. Minor clarifications, structural reformatting, or corrections that do not affect the substance of the policy may be made without individual notification.

8.2 Continued Use as Acceptance

Your continued use of gbaijee after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using the platform and may request account closure in accordance with Section 3.4 of the Terms & Conditions.

8.3 How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the gbaijee data support team using the details below. All privacy queries are treated confidentially and will receive a response within 30 days.